Check your game disc for abrasions, scratches, or dust.If your Xbox One is up to date, try the following troubleshooting tips: Available updates will be listed under Console info.Select the Home button in the center of your controller.Follow the steps below to check for updates. The best way to avoid game crashes or freezing is to make sure the software on your Xbox One is up to date. However, if game crashes persist, there are measures you can take to reduce the chance of game crashes. When a game crashes on Xbox One, you will normally get sent to the Xbox One dashboard, where you can simply restart the game and attempt to play again. Most game crashes on Xbox One occur while in the Public Multiplayer Lobby before a match begins or immediately after a match ends.
Please contact PlayStation Support for assistance. If your PlayStation 4 is up to date and in good working order, there might be an issue with your PlayStation 4 console. This includes, but is not limited to, memory cards, controllers, chips, and cables. Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. If this is the case, you can request a replacement game disc. If the same problem occurs on another PlayStation 4, the problem is most likely with the game disc itself. Try the game on another PlayStation 4.Delete old files and game data from your PlayStation 4.
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